New Process for Lost, Stolen and Damaged Student Chromebooks
Families will be charged for any devices that are lost, stolen or damaged while in their care. If devices are lost, stolen or damaged during school hours and in the school building, school administrators will conduct an investigation to determine if the incident was the result of neglect on the part of the assigned student. A chart containing Chromebook device issues and their associated costs can be found online should a Chromebook become stolen/lost or damaged. Learn more about this process on the Technology Resources community.
Any student who borrowed a Chromebook last year may continue to use that device during the 2021-2022 school year. Every student new to HCPSS will receive a chromebook; parents/guardians do not need to do anything to request this device. Details for new device distribution will be communicated as soon as they are available.
Families with students new to HCPSS and whose registration has been finalized will receive an email from email@example.com with the subject, “Technology account information for new HCPSS student.” The email will be sent to the email address used during the student registration process. The email contains personalized and important information regarding new students’ technology accounts. If you have a child new to HCPSS and do not receive the email and/or cannot locate the email in the junk/spam folder of the email account you used during registration, you can use the Forgot Password or Username button on the hcpss.me student landing page to retrieve both your child’s username and password. Directions for Account Self Service directions are posted online.
If after reviewing these resources, your family continues to need support, please complete the Student and Family Technology Support Request form and one of our staff members will reach out to you as soon as possible. Staff will attempt to resolve the issue, and if unsuccessful will provide directions for exchanging the broken device for a working one at the school system’s Onsite Technology Center.
As always, if you have any additional questions or concerns, please feel free to contact the school directly at 410-880-5960.