Please find information below regarding technology support for virtual instruction that includes both self-help resources and how to request technology support.
Password and Username Self-Service: Allows families to request a password reset or student’s username. New students can use this application to retrieve their account information. This application is also linked off the hcpss.me website, which also includes user directions.
How to Navigate
How to Access Canvas Announcements
This information sheet will explain the process of setting notifications so you never miss an announcement from the teacher.
This site provides a variety of resources for using an HCPSS Chromebook.
Directions to View your Child’s Homeroom Teacher
Sign into HCPSS Connect Parent Portal.
Click “Class Schedule” on the left hand panel.
If you have more than one child, click on his/her picture at the top of the screen and repeat these steps.
Directions on How to Access a Google Meet
Log into HCPSS.me
Click “Google Meet.”
Enter the session code name.
Google Meet Information
HCPSS Connect Resources
HCPSS Connect Guides will give you information related to Synergy, Canvas, and Family File.
If after reviewing these resources, your family continues to need support, please complete the Student and Family Technology Support Request form and one of our staff members will reach out to you as soon as possible. Staff will attempt to resolve the issue, and if unsuccessful will provide directions for exchanging the broken device for a working one at the school system’s Onsite Technology Center.
As always, if you have any additional questions or concerns, please feel free to contact the school directly at 410-880-5960.